At Kiote, customer satisfaction is our priority. We strive to provide the highest quality sun protection jackets, and we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please follow the steps and guidelines outlined below.

How to Request a Return or Refund

1. Contact Our Customer Service Team:
   Email us at support@kiote.store within the timeframe specified for your particular request.

2. Provide Order Details:
   In your email, please include your order number, the item(s) you wish to return or request a refund for, and the reason for the return or refund request.

3. Receive Instructions:
   Our customer service team will respond promptly with clear instructions on how to proceed. If applicable, we will provide you with the return address for the item(s).

Conditions for Returns and Refunds

1. Exchanges

   • Timeframe: Requests must be made within 30 days of receiving the item.
   • Condition: Items must be in new, unused condition with all original tags and packaging intact.
   • Shipping Costs: The customer is responsible for return shipping, unless the item is defective, damaged, or incorrect.
   • Exchange Process: Once we receive the returned item, we will process the exchange and ship the new item within 7 business days.

2. Damaged, Defective, or Incorrect Items

   • Timeframe: Requests must be made within 7 days of receiving the item.
   • Procedure: To process your return or exchange, please provide photographic evidence of the damage, defect, or incorrect item.
   • Shipping Costs: We will cover the return shipping costs for defective, damaged, or incorrect items and either send a replacement or issue a full refund at no extra charge.

3. Item Not Received

   • Timeframe: If the tracking information shows that the item has been delivered but you have not received it, please contact us immediately.
   • Procedure: We will investigate the delivery issue with the carrier. If the item is confirmed lost, we will either issue a full refund or send a replacement, as per your preference.
   • Note: Please report delivery issues to us within 60 days of your order date to ensure we can assist you.

Refund Process

• Refund Timeline: Refunds will be processed within 7 business days of receiving and inspecting the returned item(s) or verifying the issue with your order.
• Bank Processing Time: Please be aware that your bank or credit card provider may require an additional 3-5 business days to process and post the refunded amount to your account.

Refund Policy Deadline

• Eligibility: All return and refund requests must be submitted within 30 days of receiving the item. After this period, we regret that we will not be able to process any returns or refunds.

We truly value your business and strive to ensure that all of our customers are satisfied with their purchases. If you have any questions or need further assistance, please do not hesitate to contact us at support@kiote.store.

Thank you for shopping with Kiote!